Voluntary responsibilities are optional activities that promote human welfare or goodwill.
How to Promote Ethical Behavior in the Workplace: Ways
to Overcome Unethical Behavior in the Workplace Deterrence Deterrence
is the best method for preventing an illegal or unethical activity. Laws, policies, and technical controls are all examples of deterrents. Talk to your boss’s manager in an effort to resolve the problem. Speak to someone in your company’s HR department – ideally a manager who has the authority to act upon this information. Ask your company’s compliance manager for advice as to how to proceed. Be prepared that your boss may retaliate
against you. Businesses can encourage ethical behavior in the workplace to help employees avoid illegal behavior through training seminars, ethical leadership, and codes of ethics. Whistleblower protection laws and provisions prohibit retaliation against whistleblowers. How to Promote Ethical Behavior in the Workplace: Answer: The best method for preventing illegal or unethical behavior is
deterrence. Deterrents include laws, policy, and technical controls. Companies can discourage unethical behavior in their employees by: conducting regular audits and random spot checks. The belief that an activity is safe because it will never be found out is a common rationalization behind an employee’s unethical conduct. which of the following are thing managers should do to deal with unethical behavior in the workplace? Set clear expectations for when employees are confronted with unethical behavior. Establishing and enforcing ethical standards and policies within business can help reduce unethical behavior by prescribing which activities are
acceptable and which are not and by removing the opportunity to act unethically. 19. Voluntary responsibilities are optional activities that promote human welfare or goodwill. In ethical decision making there are three basic principles that can be used for resolution of problem. These three principles are that of intuitionism, moral idealism and utilitarianism. If you see,
experience, or suspect an ethics breach at your employer, gather and document your facts and questions, check the issue escalation policy, and then talk privately to your immediate supervisor and the chief compliance officer. Question what you’ve seen, but don’t be accusatory or self-righteous. Promoting Workplace Ethics Chapter 02 Business Ethics and Social Responsibility 1. Business ethics refers to principles and standards that define acceptable conduct in business organizations. 2. Ethics and social responsibility mean the same thing. 3. Nearly all business decisions may be judged as right or wrong, ethical or unethical. 4. The most basic ethical concerns have been formalized through laws and regulations that encourage conformity to society's values and norms. 5. All a business has to do to maintain ethical conduct is to follow the law. 6. Only corporations have to worry about ethics scandals and social responsibility issues. 7. The principles and standards that determine
acceptable conduct in business are referred to as: 8. Social ______ relates to a business's impact on society. 9. The __ Act criminalized securities fraud and stiffened penalties for corporate fraud. 10. What is
considered ethical may differ depending on the __ in which a business operates. 11. Which of the following statements about business ethics is false? 12. Studying business ethics will not necessarily 13. Ethical violations destroy 14. The Sarbanes-Oxley Act was passed to 15. Which of the following have not been cited as incidents of unethical business activity recently? 16. Which of the following statements is false?
17. What is business ethics? 18. Choose an issue that has been prominently featured in the news and discuss the ethical implications of this issue. Make sure to define any key terms that you use in your response. 19. An ethical issue is an identifiable problem, situation, or opportunity that requires a person or organization to choose from among several actions that may be evaluated as ethical or unethical. 20. The best way to judge the ethics of a decision is to look at it from a manager's or employee's point of view. 21. The size of the transaction, the history of personal relationships within the particular company, and many other factors may determine whether a customer gift will be judged as ethical. 22. Conflicts of interest are payments, gifts, or special favors intended to influence the outcome of a decision. 23. Ethics is related to the culture in which a business operates. 24. Workplace bullying is an increasing problem. 25. The most common ethical issue identified by employees is ____. 26. Managers use the ______ of their position to influence employees' actions. 27. __ involves taking someone else's work and presenting it as your own. 28. That businesspeople are expected not to harm customers, clients, and competitors knowingly through deception, misrepresentation, coercion, or discrimination is part of 29. If the video game marketer Playstation were investigated for allegedly raising prices excessively during the Christmas buying season and thereby manipulating the supply of games available at that time, this was an ethical issue concerned primarily with 30. Making claims about dietary
supplements or the health benefits of certain unproven ingredients is an issue related to: 31. The warning on cigarette packages about the health implications of smoking is an example of which of the following ethical issues? 32. The following behavior is an example of ethical consideration within business relationships: 33. If a manager pressures a subordinate to engage in activities that he or she may otherwise view as unethical, such as accounting fraud or stealing a competitor's secrets, there exists an ethical
issue related to 34. If an employee learned of a significant cost-saving idea from a coworker and then informed management of the idea without revealing its true source, then the employee would be involved in 35. What are some of the general ethical issues in business? 36. How do you recognize an ethical issue in business? 37. It is almost always easy to recognize specific ethical issues. 38. Establishing and enforcing ethical standards and policies within business can help reduce unethical behavior by prescribing which activities are acceptable and which are not and by
removing the opportunity to act unethically. 39. Without a code of ethics or formal policy on ethics, employees are likely to base their decisions on how their peers and superiors behave. 40. Codes of ethics foster ethical behavior because they expand the opportunity to behave unethically. 41. Ethical decisions in an organization are influenced by three key factors. 42. Codes of ethics are formalized
rules and standards that describe what the company expects of its employees. 43. Many employees utilize different _____ at work than they do at home. 44. A large number of ____ cases result in dismissal of the employee, even though the government has tried to take steps to
protect workers and to encourage reporting of misconduct. 45. __________________ is the extent to which businesses meet the legal, ethical, economic and voluntary responsibilities placed on them by their stakeholders. 46. A set of formalized rules and
standards that describe what a company expects of its employees is called a(n) 47. What is the act of an employee exposing an employer's wrongdoing to outsiders? 48. Codes of ethics foster ethical behavior by all of the following except 49. Unethical behavior in business
can be reduced if management does all of the following except 50. According to the text, ethical decisions in an organization are influenced by (1) individual moral standards, (2) the influence of managers and co-workers, and (3)
51. Which of the following should help reduce the incidence of unethical behavior in an organization? 52. A code of ethics represents ____________ rules and standards of what a company expects of its employees. 53. How can an organization improve ethical behavior? 54. Why is it
increasingly common for organizations to have a code of ethics and compliance programs? 55. There are four dimensions of social responsibility: economic, legal, ethical, and voluntary. 56. The concept of social responsibility is universally accepted. 57. One of the dimensions of social responsibility is metaphysical. 58. Increasingly, companies are introducing
eco-friendly and socially responsible products to their lines in order to satisfy consumer demand and improve their images. 59. Corporate citizenship is the extent to which businesses meet the legal, ethical, economic, and voluntary responsibilities placed on them by their owners. 60. Voluntary responsibilities are optional activities that promote human welfare or goodwill. 61. Obeying the law is a business' __________. 62. Approximately ____ percent of Fortune 500 companies engage in recycling efforts. 63. Which is NOT a dimension of social responsibility? 64. _____ is the
activities that individuals, groups, and organizations undertake to protect their rights as consumers. 65. John F. Kennedy's consumer bill of rights outlined four rights: the right to be informed, the right to choose, the right to be heard and: 66. Being profitable relates to which social responsibility dimension? 67. Which of the following is not one of the dimensions of social responsibility? 68. Philanthropic contributions made by a business to a charitable organization
represent which dimension of social responsibility? 69. Consumers vote against firms they view as socially irresponsible by not 70. Studies have found a direct
link between social responsibility and _________ in business. 71. What are the four dimensions of social responsibility? 72. Discuss what companies have done to address environmental concerns and to become more sustainable. 73. Without
employees, a business cannot carry out its goals. 74. Recycling is a business response to employee issues. 75. The right to safety requires that businesses provide a safe place for consumers to shop. 76. A major social responsibility for business is providing equal opportunities for all employees. 77. Americans use over 100 billion plastic bags annually and only recycle 10-20 percent of them. 78. Managers consider social responsibility on an annual basis. 79. Water and soil pollution from oil and gas drilling is primarily what type of concern? 80. Which of the following is not an area of environmental concern in society
today? 81. Laws regarding safety in the workplace are enforced by ___. 82. One role of the FTC's Bureau of Consumer Protection is to protect consumers from ___________. 83. Approximately ____ percent of Fortune 500 companies have a written environmental policy. 84. Corporations contribute more than ______ to environmental and social causes each year. 85. The __________ gives consumers the freedom to review complete information about the products they are buying. 86. A major social responsibility for businesses is providing ______ for all employees. 87. ___________ refers to attaching a positive environmental association on an unsuitable product or service. 88. Many businesses, recognizing that employees lack many basic work skills, are becoming more concerned about the quality of ____ in the United States. 89. Discuss the sustainability issues managers must confront in dealing with social responsibility issues. 90. Discuss the community relations issues that concern businesses. Solve the Dilemma: Customer Privacy 91. What did Jon Barnard do to help Checkers develop a competitive advantage over the competition? 92.
What did Barnard want to do with the information gathered on his customers? 93. What are some of the ethical issues in giving customers an award for consumption behavior without notifying them first? 94. Do you see Barnard's plan to offer a prize to the highest-consuming customers as a potential violation of privacy? Explain. 95. How would you handle the situation if you were Barnard? Chapter 02 Business Ethics and Social Responsibility Answer Key 1. (p. 36) Business ethics refers to principles and standards that define acceptable conduct in business organizations. Business ethics are principles and standards that define acceptable behavior for individuals within an organization as well as the organization at large. 2. (p. 36-37) Ethics and social responsibility mean the same thing. Business ethics are the principles and standards that determine acceptable conduct in businesses. Social responsibility is a broader concept. It is a business's obligation to maximize its positive impact and minimize its negative impact on society. 3. (p.
39) Nearly all business decisions may be judged as right or wrong, ethical or unethical. Business decisions, either by law or by society, will be deemed an acceptable practice or not. 4. (p. 37) The most basic ethical concerns have been formalized through laws and regulations that encourage conformity to society's values and norms. The Sarbanes-Oxley Act was passed in 2002 by Congress to criminalize securities fraud as well as stiffen corporate fraud. This was a response to public outcry regarding accounting scandals in the early 2000s and to restore confidence in Corporate America. 5. (p. 37, 39) All a business has to do to maintain ethical conduct is to follow the law. Business ethics goes beyond legal issues by building trust among individuals and in business relationships which validates and promotes confidence among those relationships. 6. (p. 39) Only corporations have to worry about ethics scandals and social responsibility issues. Ethical issues are not limited to for-profit corporations but include government, non-profits such as universities, sports and individuals. 7. (p. 36) The principles and standards that determine acceptable conduct in business are referred to as:
Business ethics is defined as the principles and standards that determine acceptable conduct in business. 8. (p. 37) Social ______
relates to a business's impact on society. Social responsibility is a business's obligation to maximize its positive impact and minimize its negative impact on society. 9. (p. 37) The __ Act criminalized securities fraud and stiffened penalties for corporate fraud. Congress passed the Sarbanes-Oxley Act in response to several prominent accounting scandals. The Act criminalized securities fraud and stiffened penalties for corporate fraud. 10. (p. 40-41) What is considered ethical may differ depending on the __ in which a business operates. The acceptability of behavior in business varies in part depending on local values, moral principles, and customs. 11. (p. 36-37) Which of the following statements about business ethics is false? Social responsibility concerns the impact of a business's activities on society. 12. (p. 39) Studying business ethics will not necessarily Others such as your peers, family, and co-workers will judge your actions and decisions to be ethical or unethical. 13. (p. 39) Ethical violations destroy Ethical conduct builds trust and credibility therefore when ethical violations are committed, it is very difficult, to restore trust and confidence. 14. (p. 37) The Sarbanes-Oxley Act was passed to The Sarbanes-Oxley Act was passed in 2002 by Congress to criminalize securities fraud as well as stiffen corporate fraud. This was a response to public outcry regarding accounting scandals in the early 2000s and to restore confidence in Corporate America. 15. (p. 37) Which of the following have not been cited as incidents of unethical business activity recently? National newspapers such as USA Today or Wall Street Journal regularly cover examples of ethical issues across industries. Corporate charitable giving is not an incidence of unethical conduct. 16. (p.
39) Which of the following statements is false? Ethical issues are not limited to for-profit corporations but include government, non-profits such as universities, sports and individuals. 17. (p. 24) What is business ethics? Business ethics refers to principles and standards that define acceptable behavior in business organizations. Within the context of an organization, ethics relates to an individual's or work group's decisions that society evaluates as right or wrong. 18. (p. 363-39) Choose an issue that has been prominently featured in the news and discuss the ethical implications of this issue. Make sure to define any key terms that you use in your response. Students' answers will vary, but they should aim to use and define key terms such as business ethics and social responsibility. They may also want to define and discuss the term ethical issue. Pay careful attention that students truly understand what business ethics is and that they are using the terms properly. 19. (p. 39) An ethical issue is an identifiable problem, situation, or opportunity that
requires a person or organization to choose from among several actions that may be evaluated as ethical or unethical. In business, this choice usually involves weighing monetary gain against what a person considers appropriate conduct. 20. (p. 40) The best way to judge the ethics of a decision is to look at it from a manager's or employee's point of view. The best way to judge the ethics of a decision is to look at it from a customer's or competitor's point of view. 21. (p. 40) The size of the transaction, the history of personal relationships within the particular company, and many other factors may determine whether a customer gift will be judged as ethical. This explains why a person needs several years experience in identifying what constitutes an ethical and unethical decision due to its complex nature. 22. (p. 43) Conflicts of interest are payments, gifts, or special favors intended to influence the outcome of a decision. Conflicts of interest exist when a person must choose between advancing his or her own personal interests or those of others. Bribes are payments, gifts, or special favors intended to influence the outcome of a decision. 23. (p. 40) Ethics is related to the culture in which a business operates. Different cultures adhere to different ethical standards such as in the U.S. it could be viewed as a bribe to bring a gift to a business meeting but in Japan it is considered impolite to not bring a gift to a business meeting. 24. (p. 42-43) Workplace bullying is an increasing problem.
The Workplace Bullying Institute's latest survey found that "37% of U.S. workers have been bullied, that is 54 million Americans." 25. (p. 43) The most common
ethical issue identified by employees is ____. Observed instances of conflict of interest among fellow employees is the form of ethical misconduct most frequently reported by employees. 26. (p. 48) Managers use the ______ of their position to influence employees' actions. Because of the inherent authority of their position, managers have the opportunity to influence employees' actions. 27. (p. 48) __ involves taking someone else's work and presenting it as your own. In business, the ethical issue of plagiarism arises when an employee copies reports or takes the work or ideas of others and presents it as his or her own. 28. (p. 44) That businesspeople are expected not to harm customers, clients, and competitors knowingly through deception, misrepresentation, coercion, or discrimination is part of Fairness and honesty are at the heart of ethics and relate to values of decision makers such as not pilfering office supplies or engaging in collusive behavior. 29. (p. 44) If the video game marketer Playstation were investigated for allegedly raising prices excessively during the Christmas buying season and thereby manipulating the supply of games available at that time, this was an ethical issue concerned primarily with One aspect of fairness related to competition and sometimes a company can gain control over markets, such as manipulating the supply of products, by using questionable practices that harm competition. 30. (p. 46-47) Making claims about dietary supplements or
the health benefits of certain unproven ingredients is an issue related to: Truthfulness about product quality and effectiveness is important to consumers. Many supplements make claims that they will help the consumer lose weight, gain muscle, or improve their overall health that have not been proven, or may even be false. 31. (p. 46-47) The warning on cigarette packages about the health implications of smoking is an example of which of the following ethical issues? An important aspect of communications regarding an ethical issue is product labeling such as the Surgeon General's warning on cigarette packages. 32. (p. 48) The
following behavior is an example of ethical consideration within business relationships: Ethical behavior within a business involves keeping company secrets, meeting obligations and responsibilities, and avoiding undue pressure that may force others to act unethically. 33. (p. 48) If a manager pressures a subordinate to engage in activities that he or she may otherwise view as unethical, such as accounting fraud or stealing a competitor's secrets, there exists an ethical issue related to Ethical issues related to business relationships include the responsibility of managers to help an organization achieve its goals without compromising employee rights. 34. (p. 31) If an employee learned of a significant cost-saving idea from a coworker and then informed management of the idea without revealing its true source, then the employee would be involved in Plagiarism is taking someone else's work or idea and presenting it as your own without mentioning its source. 35. (p. 39-48) What are some of the general ethical issues in business? General ethical issues include conflicts of interest that exist when people must choose whether to advance their own interest or those of others. Fairness and honesty relate to the general values of decision makers. Communication is another area in which ethical concerns may arise. Businesspeople's behavior toward customers, suppliers, and others in their workplaces may also generate ethical concerns. 36. (p. 26-31) How do you recognize an ethical issue in business? An ethical issue is an identifiable problem, situation, or opportunity that requires a person to choose from among several actions that may be evaluated as right or wrong, ethical or unethical. In business, such a choice often involves weighing monetary profit against what a person considers appropriate conduct. The best way to judge the ethics of a decision is to look at a situation from a customer's or competitor's viewpoint. 37. (p. 48) It is almost always easy to recognize specific ethical issues. It is usually difficult to recognize specific ethical issues in practice. 38. (p. 49) Establishing and enforcing ethical standards and policies within business can help reduce unethical behavior by prescribing which activities are acceptable and which are
not and by removing the opportunity to act unethically. Ethics codes and compliance requirements reduce the opportunity to act unethically and consistently enforcing repercussions for unethical behavior reduces unethical acts by individuals within an organization. 39. (p. 49) Without a code of ethics or formal policy on ethics, employees are likely to base their decisions on how their peers and superiors behave. A code of ethics ensures all employees, including senior level executives, are clear on what ethical standards are expected of them. 40. (p. 50) Codes of ethics foster ethical behavior because they expand the opportunity to behave unethically. Codes of ethics foster ethical behavior because they reduce the opportunity to behave unethically. 41. (p. 49) Ethical decisions in an organization are influenced by three key factors. Ethical decisions in an organization are influenced by three key factors: individual moral standards, the influence of managers and co-workers, and the opportunity to engage in misconduct. 42. (p. 49) Codes of ethics are formalized rules and standards that describe what the company expects of its employees. Codes of ethics do not take into consideration every situation but it should provide a clear means of appropriate behavior and steps to take in addressing ethical issues and/or concerns. 43. (p. 49) Many employees utilize different _____ at work than they do at home. Many employees utilize different ethical standards at work than they do at home. At work, people are influenced by corporate culture, co-workers, and rules and policies that may all conflict with their own personal moral standards. 44. (p. 50) A large number of ____ cases result in dismissal of the employee, even though the government has tried to take steps to protect workers and to encourage reporting of misconduct. The government seeks to reward firms that report misconduct, however many whistleblowers are terminated. A legislative loophole has resulted in the dismissal of many whistleblower complaints. 45. (p. 51) __________________ is the extent to which businesses meet the legal, ethical, economic and voluntary responsibilities placed on them by their stakeholders. Corporate citizenship is the extent to which businesses meet the legal, ethical, economic and voluntary responsibilities placed on them by their stakeholders
46. (p. 49) A set of formalized rules and standards that describe what a company expects of its employees is called a(n) Codes of ethics are formalized rules and standards that describe what the company expects of its employees. 47. (p. 50) What is the act of an employee exposing an employer's wrongdoing to outsiders? Whistleblowing occurs when a lack of anonymous reporting mechanisms exists in a company and therefore an employee may expose an employer's wrongdoing to the government or media. 48. (p. 50) Codes of ethics foster ethical behavior by all of the following except Codes of ethics sets clear guidelines for employees regarding what ethical behavior is expected of them. It also creates a formal procedure for infractions committed by employees related to ethical issues. 49. (p. 49-50) Unethical behavior in business can be reduced if management does all of the following except A company should never rely on an employees' personal ethics to guide ethical standards due to the wide array or lack thereof moral standards that an individual maintains. 50. (p. 49) According to the text, ethical decisions in an organization are influenced by (1) individual moral standards, (2) the influence of managers and co-workers, and (3) Three factors that influence business ethics are individual moral standards, the influence of managers and co-workers and the opportunity to engage in misconduct which is determined by ethics codes and compliance requirements. 51. (p. 31-32) Which of the following should help reduce the incidence of unethical behavior in an organization? Understanding the influences of business ethics leads to establishing codes of ethics and compliance requirements that reduce unethical behavior in an organization. 52. (p. 49) A code of ethics represents ____________ rules
and standards of what a company expects of its employees. A code of ethics establishes what types of behavior are acceptable and which are not, and limits the opportunity for misconduct by clearly defining violations and establishing punishment. 53. (p. 49-51) How can an organization improve ethical behavior? Understanding how people choose their ethical standards and what prompts them to engage in unethical behavior may reverse the current trend toward unethical behavior in business. Establishing and enforcing ethical standards and policies within a business can reduce unethical behavior by describing which activities are acceptable and which are not and removing the opportunity to act unethically. Codes of ethics and training programs can help the business create a corporate culture that encourages ethical behavior. 54. (p. 51) Why is it increasingly common for organizations to have a code of ethics and compliance programs? In addition to legal incentives like Sarbanes-Oxley, many organizations have learned that their reputations will improve and their financial performance will strengthen after they implement ethics programs. Organizations recognize that effective business ethics programs are good for business performance. Firms that develop higher levels of trust function more efficiently and effectively and avoid damaged company reputations and product images. Organizational ethics initiatives have been supportive of many positive and diverse organizational objectives, such as profitability, hiring, employee satisfaction, and customer loyalty. 55. (p. 51) There are four dimensions of social responsibility: economic, legal, ethical, and voluntary. There are four dimensions of social responsibility: economic, legal, ethical, and voluntary. 56. (p. 53) The concept of social responsibility is universally accepted. Even though the concept of social responsibility is receiving more and more attention, it is still not universally accepted. 57.
(p. 51) One of the dimensions of social responsibility is metaphysical. The economic responsibilities include earning a profit, the legal responsibilities include abiding by laws, the ethical responsibilities include doing what is right and the voluntary responsibilities include promoting goodwill. 58. (p. 52) Increasingly, companies are introducing eco-friendly and socially responsible products to their lines in order to satisfy consumer demand and improve their images. To respond to climate change concerns and fair labor concerns, many companies including Walmart have increased their eco-friendly offerings. 59. (p. 51) Corporate citizenship is the extent to which businesses meet the legal, ethical, economic, and voluntary responsibilities placed on them by their owners. Corporate citizenship is the extent to which businesses meet the legal, ethical, economic, and voluntary responsibilities placed on them by various stakeholders. 60. (p. 52) Voluntary responsibilities are optional activities that promote human welfare or goodwill. Voluntary responsibilities are not required but contribute to the community and quality of life. 61. (p. 52) Obeying the law is a business' __________. Businesses, like all organizations, have a legal responsibility to obey the law. 62. (p. 61) Approximately ____ percent of Fortune 500 companies engage
in recycling efforts. As a result of increased costs and government policies, a growing number of companies engage in recycling efforts.
63. (p. 51) Which is NOT a dimension of social responsibility? The four dimensions of social responsibility are legal, economic, voluntary, and ethical. 64. (p. 56) _____ is the activities that individuals, groups, and organizations undertake to protect their rights as consumers. Consumerism is defined as the activities that individuals, groups, and organizations undertake to protect their rights as consumers. 65. (p. 52) John F. Kennedy's consumer bill of rights outlined four rights: the right to be informed, the right to choose, the right to be heard and: John F. Kennedy's 1962 consumer bill included: the right to be informed, the right to choose, the right to be heard and the right to safety. 66. (p. 52) Being profitable relates to which social
responsibility dimension? Economic responsibility refers to earning a profit which is the foundation of a company.
67. (p. 51) Which of the following is not one of the dimensions of social responsibility? Although altruism may be a part of voluntary responsibility, it is not a dimension of social responsibility by itself. 68. (p. 52) Philanthropic contributions made by a business to a charitable organization represent which dimension of social responsibility? Voluntary responsibilities include philanthropic contributions. 69. (p. 56) Consumers vote against firms they view as socially irresponsible by not Consumerism is the act of protecting consumer rights and boycotting companies based on socially irresponsible behavior is one way to protect consumer rights. 70. (p. 53) Studies have found a direct link between social
responsibility and _________ in business. Studies have found a direct link between social responsibility and profitability in business as well as employee commitment and consumer loyalty. 71. (p. 33) What are the four dimensions of social responsibility? Economic, legal, ethical, and voluntary concerns represent the four dimensions of social responsibility. Earning profits is the foundation of these dimensions and complying with the law is the next step. A business whose sole objective is to maximize profits is not likely to consider its social responsibility, although its activities will probably be legal. Voluntary responsibilities are additional activities that may not be required, but they promote human welfare or goodwill. 72. (p. 60-61) Discuss what companies have done to address environmental concerns and to become more sustainable. Partly in response to federal legislation such as the National Environmental Policy Act of 1969 and partly due to consumer concerns, businesses are responding to environmental issues. Many small and large companies including Walt Disney Company, Chevron, and Scott Paper, have created an executive position—a vice president of environmental affairs—to help them achieve their business goals in an environmentally responsible manner. A survey indicated that the majority of Fortune 500 companies have a written environmental policy, engage in recycling efforts, and have made investments in waste-reduction efforts. Some companies are finding that environmental consciousness can even save them money 73. (p. 55) Without employees, a business cannot carry out its goals. Employees are critical to maintaining a functional and profitable business. 74. (p. 58) Recycling is a business response to employee issues. Recycling is a business response to environmental issues. 75. (p. 55) The right to safety requires that businesses provide a safe place for consumers to shop. The right to safety was one of the consumer rights outlined by John F Kennedy in 1962. It continues to be a concern among product recalls and increased outsourcing of manufacturing. 76. (p. 55) A major social responsibility for business is providing equal opportunities for all employees. A major legal and social responsibility for business is providing equal opportunities for all employees regardless of their sex, age, race, religion or nationality. 77. (p. 60) Americans use over 100 billion plastic bags annually and only recycle 10-20 percent of them. Companies are seeking alternatives to plastic bags and other waste, as they have become such a ubiquitous problem globally. 78. (p. 53) Managers consider social responsibility on an annual basis. Managers consider social responsibility on an ongoing, often daily basis as with ethical concerns. 79. (p. 58-59) Water and soil pollution from oil
and gas drilling is primarily what type of concern? One area of environmental concern is pollution of water and soil from business activities. 80. (p. 58-61) Which of the following is not an area of environmental concern in society today? The hard-core unemployed is an area of community relations in society today. 81. (p. 55) Laws regarding safety in the workplace are enforced by ___. Many laws regarding safety in the workplace are enforced by the Occupational Safety and Health Administration (OSHA). 82. (p. 56-57) One role
of the FTC's Bureau of Consumer Protection is to protect consumers from ___________. The Bureau of Consumer Protection enforces a variety of laws designed to protect consumers against unfair, deceptive, or fraudulent practices. 83. (p. 61) Approximately ____ percent of Fortune 500 companies have a written environmental policy. In response to federal legislation and consumer demands, more and more companies have a formal written environmental policy. 84. (p. 61) Corporations contribute more than ______ to environmental and social causes each year. A common way for corporations to exercise community responsibility is through donations to charitable organizations. 85. (p. 56) The __________ gives consumers the freedom to review complete information about the products they are buying. The right to be informed provides consumers access to information about the products they wish to buy and ensures vital information is contained on product packages and labels. 86. (p. 55) A major social responsibility for businesses is providing ______ for all employees. A major social responsibility for all business is providing equal opportunities to all employees regardless of sex, age, race, religion, or nationality. 87. (p. 61) ___________ refers to attaching a positive environmental association on an unsuitable product or service. Environmentalists are concerned that some companies are merely greenwashing, or "creating a positive association with environmental issues for an unsuitable product, service, or practice." 88. (p. 62) Many businesses, recognizing that employees lack many basic work skills, are becoming more concerned about the quality of ____ in the United States. Businesses recognize that today's students are tomorrow's employees and customers, and have come to understand the value of a better educated public. 89. (p. 57-61) Discuss the sustainability issues managers must confront in dealing with social responsibility issues. Managers today must consider the consequences of their actions on the environment as a part of their social responsibility. One area of concern is the controversial business practice of animal testing for cosmetics and drugs. Business practices that harm endangered wildlife and their habitats are another environmental issue. Businesses must also be concerned with their contributions to air, water, and land pollution as a result of their operations. In response to these concerns, many firms are trying to eliminate wasteful practices, the emission of pollutants, and/or the use of harmful chemicals from their manufacturing processes. 90. (p. 61-62) Discuss the community relations issues that concern businesses. Businesses must be aware of their responsibilities to the welfare of communities and societies in which they do business. Most commonly, businesses exercise community responsibility through donations to local and national charities. Many companies are concerned with the quality of education in the United States, as students represent the future labor force for businesses. Some companies are letting consumers decide whether they want to contribute to philanthropic causes by offering different versions of products—the higher priced of which donate a portion of profits to a cause. Businesses also have begun to take steps to help the unemployed and hard-core unemployed, as this has become a growing problem since the late 20th century. Solve the Dilemma: Customer Privacy 91. (p. 66-67)
What did Jon Barnard do to help Checkers develop a competitive advantage over the competition? Jon Barnard, Checkers's founder and co-owner, needed a new gimmick to beat the competition. He decided to develop a computerized information database that would make Checkers the most efficient competitor and provide insight into consumer buying behavior at the same time. 92. (p. 66-67) What did Barnard want to do with the information gathered on his customers? After successfully testing the new system, Barnard put the computerized order network in place in all Checkers outlets. After three months of success, he decided to give an award to the family that ate the most Checkers pizza. 93. (p. 66-67) What are some of the ethical issues in giving customers an award for consumption behavior without notifying them first? In such a situation, the consumption behavior of the rewarded customer is communicated to the public. It violates the right of the consumer to be informed. The company does know what the effect of this award might have on the winner: negative consequences may be as likely as positive ones. 94. (p. 66-67) Do you see Barnard's plan to offer a prize to the highest-consuming customers as a potential violation of privacy? Explain. The publicity given to the customer violates privacy: it reveals to the public some of his or her behaviors (here, pizza eating habits). 95. (p. 66-67) How would you handle the situation if you were Barnard? Barnard should contact the family concerned and inform them that an award rewarding Checkers' best customer may be given to them if the family accepts the award. The program of the award (especially the news story associated with it) should be described in detail. If the family refuses the award, the next best customer could be contacted. This problem has been solved.Cite This work.To export a reference to this article please select a referencing stye below. My Assignment Help (2022) Subject. Retrive from https://www.myassignmenthelp.net/sample-assignment/business-ethics-and-social-responsibility "Subject." My Assignment Help,2022, https://www.myassignmenthelp.net/sample-assignment/business-ethics-and-social-responsibility My Assignment Help (2022) Subject. Available from: https://www.myassignmenthelp.net/sample-assignment/business-ethics-and-social-responsibility [Accessed 29/09/2022]. My Assignment Help. 'Subject'(My Assignment Help,2022) https://www.myassignmenthelp.net/sample-assignment/business-ethics-and-social-responsibility accessed 29/09/2022. Is social responsibility a voluntary obligation?(T/F) Social responsibility is a voluntary obligation. True. (T/F) The most basic responsibility of all businesses is its economic responsibility.
Which of the following statement about business ethics is not true?Business ethics is not against fair profit making.
Which of the following should help reduce the incidence of unethical behavior in an organization?Provide ethical behavior professional development opportunities and implement best practices.
Which of the following is not one of the dimensions of social responsibility?Hence emotional is not a dimension of Corporate Social Responsibility.
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