Is Remote Desktop available on iOS?

You can use a computer or mobile device to access files and applications on another computer over the Internet with Chrome Remote Desktop.

Chrome Remote Desktop is available on the web on your computer. You will need to download the Chrome Remote Desktop app to use your mobile device for remote access.

Set up remote access to your computer

You can set up remote access to your Mac, Windows, or Linux computer.

1. On your computer, open Chrome.
2. In the address bar, enter remotedesktop.google.com/access.
3. Under “Set up Remote Access,” click Download . 
4. Follow the onscreen directions to download and install Chrome Remote Desktop.

You may have to enter your computer password to give Chrome Remote Desktop access. You may also be prompted to change security settings in Preferences.

Learn more about how to use Chrome Remote Desktop on Linux.

To use Chrome Remote Desktop on your Chromebook, learn how to share your computer with someone else.

Share your computer with someone else

You can give others remote access to your computer. They’ll have full access to your apps, files, emails, documents and history.

1. On your computer, open Chrome.
2. In the address bar at the top, enter remotedesktop.google.com/support, and press Enter.
3. Under “Get Support, “ click Download .
4. Follow the onscreen directions to download and install Chrome Remote Desktop.
5. Under “Get Support,” select Generate Code.  
6. Copy the code and send to the person you want to have access to your computer.
7. When that person enters your access code on the site, you will see a dialog with their e-mail address. Select Share to allow them full access to your computer.
8. To end a sharing session, click Stop Sharing.

The access code will only work one time. If you are sharing your computer, you will be asked to confirm that you want to continue to share your computer every 30 minutes.

Access a computer remotely

Important: Make sure you're using the latest version of the Chrome Remote Desktop app.

1. On your iPhone or iPad, open the Chrome Remote Desktop app . If you don’t have it, download it from iTunes.
2. Tap the computer you want to access from the list. If a computer is dimmed, it’s offline or unavailable.
3. You can control the computer in two different modes. To switch between modes, on the bottom right, tap More .
   • To do actions with a virtual mouse pointer, tap Trackpad mode .
   • To do actions with taps, tap Touch mode .

For your security, all remote desktop sessions are fully encrypted.

Use gestures while using a computer remotely

You can use gestures while remotely accessing a computer.

• Scroll up or down: Swipe with two fingers.
• Click and drag:  Tap and hold then drag with a finger.
• Zoom: Pinch and stretch with two fingers.
• Show menu: Tap the screen with four fingers.
• Move the mouse: Swipe anywhere on the screen [only in Trackpad mode].
• Left click: Tap the screen.
• Right click: Tap the screen with two fingers [only in Trackpad mode].
• Middle click: Tap the screen with three fingers [only in Trackpad mode].

Remove a computer from your list

If you want to edit your list of computers, sign in on any computer on your list and visit remotedesktop.google.com/access on Chrome.

Troubleshooting tips

If you're still having problems, try these tips:

• If the page won't open, check your iPhone’s or iPad’s connection.
• If the computer being accessed is on a work or school network, it might not let you give others access. For more information, contact your administrator.
• Make sure you're using the latest version of the Chrome Remote Desktop App .

If you have any other issues, please report them in the Chrome Help Forum.

Improve Chrome Remote Desktop

To learn how to improve Chrome Remote Desktop, Google collects and stores some anonymized data about network delays and how long your session lasted.

To learn more about Chrome Remote Desktop, view our Chrome Privacy Notice and Google Privacy Policy.

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Screen share with iPhone, iPad, and iPod touch devices to resolve issues.

When supporting iOS devices, you can use iOS screen sharing*, chat support, co-browsing, file transfer, and image sharing.

You can also offer remote support from iOS devices. See the screen, control the remote computer, chat, view multiple monitors, and more, all from your iPad or iPhone.

*Screen sharing with iPhone, iPad, and iPod is available with iOS 11 and BeyondTrust iOS Customer Client 2.2.8. To learn how customers can broadcast their iOS screen for screen sharing, see Screen Share with the iOS Device.

iPhone/iPad Remote Control App - Remote desktop control from an Apple iOS device

With BeyondTrust, support representatives can control remote desktops, servers and laptops from an iPad, iPhone or iPod touch.

The iOS Representative Console includes a toolkit similar to the desktop version of BeyondTrust.

Not only are screen sharing and remote control available to technicians on Apple iOS devices, but a number of other BeyondTrust features, too.

For example, iOS Touch ID, 3D Touch for iPhone 6/6+, BeyondTrust Buttons, Chat Support, Jump Clients, Multi-Monitor Support, Multi-Session Support, SAML Single Sign-On configuration, and Special Actions are all available to reps on iOS devices. The iOS rep console also supports password managers, so reps can login even faster.

iPad Dashboard: Monitor remote support sessions or remote desktops from an iPad

Team managers and leads can use the iPad Dashboard to monitor remote support sessions live. View the chat interactions and changes to the remote desktop as they occur.

Even if a team member has no active support sessions, a lead or manager on an iPad can monitor the remote desktop of the team member while he or she is logged into the rep console.

An icon appears on the remote desktop alerting the technician that monitoring is taking place. And all monitoring activity is logged for reporting purposes.

Dashboard monitoring is a great accountability tool for reps located at remote locations or home offices.

3D Touch will make you more efficient when doing remote support from you iPhone. With 3D Touch for iPhone 6S/6S+, you can

• Start remote support sessions faster by generating a session key or jumping to a remote desktop
• Troubleshoot multiple remote PCs easier by using peek/pop capability
• Work faster once connected by pressing for right-click behavior

For improved security, a support rep on an iPad or iPhone can take advantage of Apple Touch ID when logging into the iOS Rep Console.

Once Touch ID is enabled, the support rep can authenticate to the iOS Rep Console using his or her fingerprint.

Touch ID adds another layer of security to BeyondTrust's Rep Console for iOS. If the phone is lost or stolen, Touch ID prevents access to the iOS Rep Console.

Manage iOS configuration profiles through the BeyondTrust support portal

BeyondTrust also provides a portal for distribution of Apple iOS configuration profiles.

Apple iOS configuration profiles are XML files that quickly load settings and authorization information onto an iOS device. Configuration profiles might contain security policies, Wi-Fi settings, VPN configuration information, authentication credentials, Exchange account settings, email and calendar accounts, or certificates that permit iOS devices to work with a variety of systems.

These profiles can be installed on iOS devices to efficiently load settings, implement security policies, and so forth.

Profiles are maintained through the administrative interface and can be either public, available to anyone who can access the support portal, or private, requiring an access key provided by a privileged representative.

Android Apple iPhone Apple iPad

Yes	Yes	Yes
Yes*
Yes	Yes**	Yes**
Yes
Yes	Yes	Yes
Yes	Yes	Yes
Yes	Yes	Yes
Yes	Yes	Yes
Yes	Yes	Yes
	Yes***	Yes***
Yes	Yes	Yes

*Available for Samsung, HTC, and DELL devices. Select carriers and device manufacturers may obtain access upon request.

**For iOS 11+. See Screen Sharing with iOS Devices. With iOS 8-10 devices, iOS screen sharing requires device tethering.

***iOS App deployment requires Apple iOS Enterprise App Store.

****See Embedded Remote App Support to learn more.

Deploy a BeyondTrust Button from an iPhone

Technician System

• Apple iOS 7.0+ [iPhone, iPad, iPod Touch]

For more information about offering remote support from Apple iOS devices, view:

• Guide to the Representative Console for iPad/iPhone

Customer System

• Apple iOS 7.0+ [iPhone, iPad, iPod touch]

For more information about supporting Apple iOS devices, view the Guide to Supporting Apple iOS Devices with BeyondTrust.

BeyondTrust on the App Store

To support a customer on an Apple iPhone, iPad or iPod Touch, have your customer download and install the BeyondTrust iOS Customer Client app from the Apple App Store. App Store is a pre-installed app on iOS devices.

All the remote support capabilities for iPad/iPhone shown here are included as core components of BeyondTrust Remote Support. There are no additional charges or licensing fees for supporting mobile devices.

With BeyondTrust Remote Support, you can offer remote assistance to users on Windows, Mac, Linux, iPad, iPhone, or iOS devies. We include all platforms because part of our vision is to help you consolidate remote support. We address with one secure, appliance-based solution what many vendors attempt to address with ten or more tools.

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