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100% found this document useful [1 vote]
1K views3 pages
Short Answers - Docx Operations Strategy
Original Title:
Short Answers.docx Operations Strategy
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Edmond Kera
Description:
Oprations strategy
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156
CHAPTER 7: PROCESS STRATEGY
TRUE/FALSE
1.Dell's approach to personal computer manufacturing is to use a product focus, which gives the
company its low-cost competitive advantage.
False [Global company profile, easy]
2.A firm's process strategy is its approach to transforming resources into goods and services.
True [Introduction, easy]
3.Intermittent processes are organized around processes.
True [Four process strategies, easy]
4.In process-focused facilities, equipment utilization is low.
True [Four process strategies, moderate]
5.The typical full-service restaurant uses a product-focused process.
False [Four process strategies, moderate]
6.Harley-Davidson, because it has so many possible combinations of products, utilizes the process
strategy of mass customization.
False [Four process strategies, moderate]
7.A value-stream map includes both [1] inventory quantities, and [2] symbols for customers and
suppliers.
True [Process analysis and design, moderate]
8.The assembly line is a classic example of a repetitive process.
True [Four process strategies, easy]
9.One essential ingredient of mass customization is modular design.
True [Four process strategies, moderate]
10.The tool that calculates which process has the lowest cost at any specified production volume is a
crossover chart.
True [Four process strategies, moderate]
11.The term focused processes refers to the quest for increased efficiency, whether in goods or
services, that results from specialization.
True [Four process strategies, moderate]
12.Service blueprinting is a process analysis technique that focuses on the customer and the provider's
interaction with the customer.
True [Process analysis and design, moderate]
13.Activity times should not be included in a service blueprint.
False [Process analysis and design, moderate]
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Tobacco depletes the body of vitamins A, C, and E, which can result in any of the following: dry hair, dry skin, dry eyes, poor growth, night blindness, abscesses, insomnia, fatigue, reproductive system problems, sinusitis, pneumonia, frequent respiratory problems, skin disorders, weight loss, rickets, osteomalacia, nervousness, muscle spasms, leg cramps, extremity numbness, bone malformations, decayed teeth, difficulty in walking, irritability, restlessness, profuse sweating, increased uric acid [gout], joint damage, damaged red blood cells, destruction of nerves, infertility, miscarriage, and many types of cancer.