Splashtop mirror driver

• Windows 7 or later
• Windows XP Service Pack 3 or later installed
• Mac OS 10.11 El Capitan or later

GoToMyPC uses a specific system driver to blank out monitors. In order for us to properly blank your screen[s], the driver will need to be able to read your computer's display configuration. There are unsupported display adapters that may successfully blank out your host screen but may not behave as expected with supported adapters. These include docking stations, KVM switches, USB display adapter, and connectors.

• DVI
• VGA
• HDMI

If you are still experiencing trouble with screen blanking, you may need to check for any installed third-party drivers. Some third-party drivers [LogMeIn Mirror Driver, Splashtop Mirror Driver, DameWare Development Mirror Driver, etc.] may prevent screen blanking capabilities, and you may need to uninstall these drivers for screen blanking to work properly. Please note that in some cases, these drivers may remove some of the necessary adapter information that GoToMyPC needs. In this case, you may need to reinstall your computer's display adapter, which can be done through the device manager [the process may vary depending on your hardware and OS]. Contact customer support for additional clarification.

If you are on an older GoToMyPC version contact Customer Care to have it updated. Follow the steps below to enable the new Screen Blanking feature.

1. Right-click the GoToMyPC icon in your system tray.
2. Go to Preferences.
3. Make sure you are on the Host tab.
4. Check the box next to Enable new screen blanking feature.
   
5. Your next session should now use the new Screen Blanking feature.

1. In your computer system tray, right-click the GoToMyPC icon and click Preferences.
2. In the Security tab, check the Blank out screen while connected box.
   

1. Click File then Preferences.
2. In the Security tab, check the Blank out screen while connected box.