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Main installation log errors
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Main installation log errors

Log string	Error description	Possible solution
Exit Code: 11 - Another instance running, Only a single instance can be run at a time	Another instance of the installer is already running.	Close the other installer instance and retry, or allow the other installer instance to complete and retry.
Exit Code: 14 – Failed due to insufficient privileges	Administrator privileges were not present when starting the installation.	See Install log error "Failed due to insufficient privileges" \| Creative Suite 5, CS5.5.
Exit Code: 15 - Media database Sync failed	Media database synchronization has failed.	Run the install again. If the error recurs, then run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems for information.
Exit code: 16 - Failed to load deployment file	Temporary deployment file cannot be loaded.	Run the install again.
Exit code: 19 - Payload cannot be installed due to dependent operation failure;	Close conflicting processes	See Install log error "Exit Code: 19" \| Creative Suite 5, CS5.5.
Exit Code: 20 - install source path does not exist	Install source files are missing.	Reextract or copy the contents of the installer.
Exit Code: 21 - installed version of RIBS doesn't support version	An installer component contains a newer version number than the install engine expects.	Reextract or copy the contents of the installer.
Exit Code: 22 - INSTALLDIR check failed	Unable to access the install location.	Verify that you have full access to the install location or select another location.
Exit Code: 25 - Installer exceeding MAX_PATH limit	Installation path exceeds file system limitation.	Move the installer to another installation path with fewer characters or select a shorter location.
Exit Code: 26 - Media swap required to continue installation, cannot proceed	Another disk is required to continue with the installation.	See Error Code 26: "Media swap required to continue installation cannot proceed".
Exit Code: 27 - Keyed files found in target	An uncustomized patch is being applied on a system that is running in a Sassafras-keyed environment.	Contact your local system administrator for customized patch.
Exit Code: 28 - The base product is not installed	The patch cannot be applied to a machine unless the product is installed.	See Error "The base product is not installed" \| Installing update \| CS5.
Exit Code: 29 - The base product has been moved	The base product has been moved.	Launch the product, then try applying the patch again.
Exit Code: 30 – Installation done with errors due to low disk space Exit Code: 31 – Installation failed due to low disk space	Insufficient disk space was available to complete the installation.	See Exit code 30 and exit code 31 "low disk space" errors.
Exit Code: 32 - The patch is already applied	The patch is already installed.	See Error "The base product is not installed" \| Installing update \| CS5.
DR010 Creating Registry Key Failed - Start 64 bit: root: role: perm: key:. Error: DR011 Deleting Registry Key - failure. Error DR012 Error occurred: DR013 Deleting Registry Value - failure. Error: DF001 Unable to get permissions of "" Deleting Registry Value - failure. Error: DF002 Unable to set permissions of "" DF002 Unable to restore owner and group for DR014 Key opening - failure. Key: Error:	Unable to modify registry key.	See Install log error, registry key failure \| Creative Suite 5, CS5.5 \| Windows.
DF001 Unable to preserve owner and group of DF004 Unable to set owner and group of to and DF001 Unable to get permissions of DF003 Unable to preserve owner and group of DF037 Unable to delete directory DF002 Unable to set permissions of "" to DF002 Unable to restore permissions of "" to DF027 Unable to copy file from "" to ""	Unable to modify file or folder.	See Exit code 6 or Exit code 7 install errors \| CS
DF016 Unable to re-create a directory at with mode	Creative Suite installer is unable to re-create a directory.	Verify permissions to the location and enough free space remains on the disk.
DF019 Unable to find the file to patch. Reinstall the product & then apply the patch again	File to patch does not exist. Reinstalling the product might fix this problem.
Disk Swap Needed, Prompting user to swap disk	A disk with the same name has been mounted but is missing required installation files.	Eject the DMG and mount the installer again.
DF027 Cannot copy file from to	File copy operation failed. Verify that the source file exists.	Verify permissions to the location and that enough free space remains on the disk.
DS001 Failed to mount the disk image at . Verify that the disk image is not corrupted.	Creative Suite installer is unable to find the software on the disk.	Reinsert or mount the disc.
DF027 Caching the payload - Failed	Creative Suite installer is unable to cache a component.	Close all conflicting processes and try the installation again.
Disk Swap Needed, Prompting user to swap disk	Some files are stored on an SMB share.	Move files to an AFP share or place a DMG on the SMB share.
Error setting busy timeout	Unable to open database session.	Close any existing installations and try the install again.
Unknown dependency type.	Unknown dependency type.	Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems for information.
Attempt to set dependent operation result for payload that does not require it	Setting the operation result of a payload based on its dependencies failed.	Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems for information.
DW028 Unable to open operation queue	The payload operations queue could not be successfully initialized.	Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems for information.
DW041 INSTALLDIR contains invalid characters	The installation directory contains unusable characters.	Choose a different install directory.
DW041 INSTALLDIR does not describe a full path	The installation path is incomplete.	Choose a different install directory.
DW062 Unable to locate folder for token	Unable to resolve a directory token to its actual path.	Close all conflicting processes and try the installation again.
DS005 Invalid INSTALLDIR	The installer has difficulty obtaining installation path information.	Choose a different install directory.
DF016 Cannot create directory at for asset extraction. Error:	Unable to create directory.	Verify permissions to the location and that enough free space remains on the disk. Ensure that you are logged in as an administrative user.
DW020 Conflicts were found in the selected payloads. Halting installation.	Conflicts exist between the installation components.	Uninstall prerelease builds and run the installation again. If that fails, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems for information.
DS003 Cannot create extract assets at from zip file	The unzip operation has failed. There could be directory permission or disk space issues.	See Error "FATAL ERROR: Cannot create extract assets..." \| Installer log \| CS5, CS5.5.
DF012 Installation source path does not exist:	The installation files are corrupted.	Reextract or copy the contents of the installer.
DF027 Cannot copy file from to	File copy operation failed. Verify that the source file exists.	Verify permissions to the location and that enough free space remains on the disk.
DF012 Uninstalled Path not found	The installation files are corrupted.	Reextract or copy the contents of the installer.
DF027 Cannot copy template database file from to	The installer was unable to set the FILE_ATTRIBUTE_NORMAL to the file at file path.	Choose a different install directory.
DF055 Version was requested on two different files of different types	Installer had incorrect parameters.	Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems for information.
DS014 Invalid parameter values were provided	The installer was passed invalid parameters.	Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems for information.
DB001 Cannot open database file:	Unable to open the install database file.	Reextract or copy the contents of the installer.
DB001 Database file does not exist.	Install database file is missing.	Reextract or copy the contents of the installer.
DW013 Payload operation failed because of	An exception has caused an installation operation to fail.	Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems for information.
DW013 Payload operation failed because of Unknown exception occurred.	An exception has occurred during payload operation.	Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems for information.
DW041 Path exceeds the max limit	A path in the INSTALLDIR has gone beyond MAX_PATH on Win and PATH_MAX on OSX.	Run the install again. Select a different installation location with a shorter path.
DF008 Unable to read symlink target of source file	The installation of payload failed.	Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems for instructions.
DB001 Cannot open database file	Unable to open the database file.	Reextract or copy the contents of the installer.
DF008 Unable to read symlink target of source file	Unable to extract the target info from the symlink file.	Reextract or copy the contents of the installer.
DF014 Unable to create symlink at	Symlink creation at destination path failed.	Run the install again. Select a different installation location.
DW036 Payload cannot be installed due to dependent operation failure;	A process was running preventing the installation of a component.	See Install log error "Exit Code: 19" \| Creative Suite 5, CS5.5.
DF015 Unable to delete created symlink at	Deletion of symlink at path failed.	Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove the products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DF052 Unable to open file	Unable to fetch a valid handle to a required file.	Verify that the file exists and try the installation again.
DF034 SetFileTime failed with error:	The handle to the file was opened successfully, however, the SetFileTime API failed.	Attempt the installation again.
Unable to delete file copy at ""	Delete file operation failed while rolling back the copy file command.	Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems for information.
Destination path exists at for file	Destination path exists	Remove the file specified in the error and try the installation again.
DF012 Unable to find file	Installer unable to find file	Attempt the installation again.
Invalid parameter values were provided	Invalid parameter values were provided	Attempt the installation again.
Version was requested on two different files of different types	Not expected to happen in a GM version of the product.	Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems for information.
DW048 Payload: disk space required on is greater than free space	Low disk space for installation.	Free up disk space on the installation drive and the system drive and try the installation again.
DW041 INSTALLDIR Volume doesn't exist.	Invalid install directory	Select another installation location and try the installation again.
DW054 An InstallFile command breaks the keying	A patch is trying to update a Sassafras-keyed file on the user machine.	A custom patch is being installed. Check with your system administrator for assistance.
DW054 A PatchFile command breaks the keying	A patch is trying to update a Sassafras-keyed file on the user machine.	A custom patch is being installed. Check with your system administrator for assistance.
DF016 Cannot create dir @	Installer not able to create DIR	Verify that you have full access to the install location or select another location.
DF014 Unable to create symlink at	Installer not able create symlink	Verify that you have full access to the install location or select another location.
DW028 Unknown dependency type	The Creative Suite installer cannot recognize the dependency type.	Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems for instructions.
DF008 Unable to read symlink target of source file	Installer not able read symlink	Attempt the installation again.
DF027 Cannot copy file from to	File copy operation failed.	Verify that you have full access to the install location or select another location.
DS011 Payload path does not exist and no media record specified.	Installer not able to find payload path on media.	Reextract or copy the contents of the installer.
DS011 No media information provided for removable source location	No media information provided for removable source location	Reextract or copy the contents of the installer.
DW037 Setup is already running.	Another instance of installer is already running.	Close all installations and try the installation again.
DB003 sqlite step	Unable to proceed through a SQLite query.	Close all installations and try the installation again.
DB004 sqlite finalize	A SQL API has failed.	Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems for instructions.
DB005 sqlite prepare	An SQLite statement could not be prepared.	Close all installations and try the installation again.
DW038 The current user doesn't have sufficient security credentials to install this software.	The current user doesn't have sufficient security credentials to install this software.	Log in with a user with administrative privileges and try the installation again.
DW041 Invalid INSTALLDIR -	Install DIR selected is invalid	Choose a different install directory.
DF003 Unable to preserve owner and group of	The Admin user does not have privileges to update the owner/group of the specified file.	Verify that you have full access to the install location or select another location.
DF004 Unable to set owner and group of to and	The Admin user does not have privileges to update the owner/group of the specified file.	Verify that you have full access to the install location or select another location.
DF005 Unable to restore owner and group for	The Admin user does not have privileges to update the owner/group of the specified file.	Verify that you have full access to the install location or select another location.
DB002 Error setting busy timeout	Unable to open database file session.	Close all other installation instances and try again.
DF006 SymLink path exists at	Installer detected that symLink path exists	Delete the symlink at the mentioned path and try the installation again.
DF017 Unable to create Mac alias at referring to	Installer is unable to create Mac alias	Verify that you have full access to the install location or select another location.
DF016 Unable to re-create directory at with mode	Installer is unable to re-create directory.	Verify that you have full access to the install location or select another location.
Failed to mount the disk image at . Verify that the disk image is not corrupted.	Installer is unable to find the disk/media.	Mount the DMG again. If the error recurs, redownload the DMG.
Cannot copy file from to	File copy operation failed. Verify that the source file exists.	Verify that you have full access to the install location or select another location.
Caching the payload - Failed	The payload caching has failed.	Close all applications and try the install again.
Unable to locate folder for token	Unable to resolve a directory token to its appropriate actual path.	Request retail software. Beta software was supplied.
Cannot create directory at for asset extraction. Error:	Directory creation at path failed. Assets could not be extracted. 'error' is the error code returned by GetLastError()	Verify that you have full access to the install location or select another location.
Command failed.	The specified command failed.	Restart the machine and try again.
DB009 CreateUninstallDataBase: Cannot insert into Property =	Insert command failed on the uninstall database.	Free some disk space and retry the installation.
DW063 Error committing command	Command could not be committed.	Verify that you have full access to the install location or select another location.
DB001 Cannot open database file to read property	Installer database is corrupted.	Uninstall all products and attempt the installation again.
DS005 INSTALLDIR property is required	The condition table is not proper.	Reextract or copy the contents of the installer.
DB008 Cannot fetch entries from Assets table	The Assets table is not in a proper state.	Reextract or copy the contents of the installer.
DW015 Attempt to set dependent operation result for payload that does not require it	Creative Suite installer attempt to perform an invalid action.	Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems for instructions.
DF027 Fail to copy file to	A file copy operation from source to destination has failed.	Free some disk space and retry the installation.

Log string	Error description	Possible solution
AMT: ERROR: Product is missing SIF and is not passively activated	Application.sif is missing.	Reinstall the product.
AMT: ERROR: ALM failed to initialize and read trusted storage, hence no license	SLConfig.xml is missing/corrupted.	Reinstall the product.
AMT: ERROR: configuration file	The application.xml file for the product is missing. Or any of this folder is missing from the location where product is installed: AMT Legal folder.	Reinstall the product.
PCDService: Master PCD doesn't exist.	The master pcd.database file could not be found.	Reinstall the product.
AMT: ERROR: App is not installed but requires installation	The app wasn't installed (or an installation was unsuccessful). Shipping apps usually require installation.	Reinstall the product.
AMT: ERROR: Cache PCD is not writable, hence exiting.	Installer couldn't read the cache PCD (cache.database), probably because a SQLLite journaling file prevented it. This failure could be because adobe_caps.dll/framework is missing from the location where product is installed. This error sometimes also means that the cache PCD does not have write permissions. In this case, the product doesn't launch.	1. Verify permissions to the Adobe shared folder. Win 32 bit: \Program Files\Common Files\Adobe Win 64 bit: \Program Files (x86)\Common Files\Adobe Mac OS X: /Library/Application Support/Adobe/ 2. Delete any .journal files found in the Adobe PCD folder.
ERROR: Cache PCD failure; aborting!	WeInstaller couldn't read the cache PCD (cache.database), probably because a SQLLite journaling file prevented it. This failure could be because adobe_caps.dll/framework is missing from the location where product is installed. This error can also mean that the cache PCD does not have write permissions. In this case the product doesn't launch.	1. Verify permissions to the Adobe shared folder. Win 32 bit: \Program Files\Common Files\Adobe, Win 64 bit: \Program Files (x86)\Common Files\Adobe Mac OS X: /Library/Application Support/Adobe/ 2. Delete any .journal files found in the Adobe PCD folder.
License Store Access Failure: License store does not allow writing (213:11)	Licensing files have incorrect permissions.	See Error "License store does not allow writing" \| Install log \| CS5, CS5.5.
Failed to open Master PCD. AMT: Error: Cache PCD is not writable, hence exiting. (Error = 16)	Main database file is inaccessible.	See Install log error "Failed to open Master PCD" or "Cache PCD is not writable" \| Creative Suite 5, CS5.5.
failed to find AMTErrnoServiceALMErrno	Service Loader Couldn't Load Function Error: This error means that the service loader tried to load a function from a .dll/framework and failed. A missing or damaged amtservices.dll/framework can cause this error.	Reinstall the product.
failed to find AMTErrnoServiceErrno	Service Loader Couldn't Load Function Error: This error means that the service loader tried to load a function from a .dll/framework and failed. A missing or damaged amtservices.dll/framework can cause this error.	Reinstall the product.
Validate license at Pre-Chrome time	Unable to access user information.	Visit Adobe Help Center for more information.
failed to find C_AMTConfigurationServiceCreate	Service Loader Couldn't Load Function Error: This error means that the service loader tried to load a function from a .dll/framework and failed. A missing or damaged amtservices.dll/framework can cause this error.	Reinstall the product.

Log string	Error description	Possible solution
FlexiSrz: Fail to validate serial number (flag = 0x00)	Serial number entered is not getting validated	See Error "The serial number is not valid for this product" \| Creative Suite.
FlexiSrz: Fail to validate serial number (flag = 0x01)	Serial number entered is not getting validated	See Error "The serial number is not valid for this product" \| Creative Suite.
FlexiSrz: Fail to validate serial number (flag = 0x02)	Serial number entered is not getting validated	See Error "The serial number is not valid for this product" \| Creative Suite.
FlexiSrz: Fail to validate serial number (flag = 0x04)	Serial number entered is not getting validated	See Error "The serial number is not valid for this product" \| Creative Suite.
FlexiSrz: Fail to validate serial number (flag = 0x08)	Serial number entered is not getting validated	See Error "The serial number is not valid for this product" \| Creative Suite.
FlexiSrz: Fail to validate serial number (flag = 0x10)	Serial number entered is not getting validated	See Error "The serial number is not valid for this product" \| Creative Suite.
FlexiSrz: Fail to validate serial number (flag = 0x20)	Serial number entered is not getting validated	Launch the application and change the language selection if possible, or reinstall using the serial number.
FlexiSrz: Fail to validate serial number (flag = 0x40)	Serial number entered is not getting validated	See Error "The serial number is not valid for this product" \| Creative Suite.
FlexiSrz: Fail to validate serial number (flag = 0x80)	Serial number entered is not getting validated	See Error "The serial number is not valid for this product" \| Creative Suite.
FlexiSrz: Fail to validate serial number (flag = 0x100)	Serial number entered is not getting validated	See Error "The serial number is not valid for this product" \| Creative Suite.
FlexiSrz: Fail to validate serial number (flag = 0x200)	Serial number entered is not getting validated	See Error "The serial number is not valid for this product" \| Creative Suite.
OOBELib SIF File Does not exist	application.sif file not found	Reinstall the CS5 product.
User entered the same serial# in Too Many Workflow	If user is entering the same serial number on denial screen, it is not accepted.	See Error "The serial number is not valid for this product" \| Creative Suite.

Log string	Error description	Possible solution
[ERROR] UWA.HostMessageHandler DownloadUpdates Command error. Installer already in use...	Another Instance of Updater is running. Try again later.	Close all instances of the updater and try again.
[ERROR] UWANative - install updates returned statusCode:44, errorCode:14	Authorize with administrative credentials to proceed.	Log in with a user with administrative privileges.
[ERROR] UWANative - Error occurred in initializing updater. Error code: 23	Updates are disabled.	Updater has been disabled at time of installation. Contacting system administrator for assistance.
[ERROR] UWA.HostMessageHandler DownloadUpdates Command error. Installer already in use.	You are already running the Adobe Application Manager. Close all instances of Adobe Application Manager to continue with this application.	Close all instances of the updater and try again.
[ERROR] UWANative - download updates returned statusCode:43, errorCode:201	There was an error downloading this update. Provide write permission and try again.	Verify that you have full control over your temporary folder.
[ERROR] UWANative - download updates returned statusCode:43, errorCode:202	There is a problem downloading updates to the location specific in preferences. Change the path and continue.	Download the update from Adobe.com and install.
[ERROR] UWANative - download updates returned statusCode:43, errorCode:203	The size of your selected updates exceeds the available space on your hard drive. Free up enough space and click Continue.	Additional free hard disk space is required to install.
[ERROR] UWANative - download updates returned statusCode:43, errorCode:204	There was an error downloading this update. Quit and try again later.	Try the download later or download the update from Adobe.com.
[ERROR] UWANative - download updates returned statusCode:43, errorCode:205	There was an error downloading this update. Quit and try again later.	Contact Adobe Support for assistance.
[ERROR] UWANative - download updates returned statusCode:43, errorCode:206	Some error occurred during download. Try again later.	Try the download later or download the update from Adobe.com.
[ERROR] UWANative - download updates returned statusCode:43, errorCode:207	There was an error downloading this update. Quit and try again later.	Check if the firewall is modifying the downloaded content. Alternatively user can go to Adobe.com and download and install update manually.
[ERROR] UWANative - install updates returned statusCode:44, errorCode:210	There was an error installing this update. Quit and try again later.	Download the update from Adobe.com and install.
[ERROR] UWANative - Check for updates returned statusCode:41, errorCode:212	The update server is not responding. The server is offline temporarily, or the Internet or firewall settings are incorrect. Try again later.	A firewall or proxy is possibly blocking access to the updates. Download the updates from Adobe.com until the problem is resolved.
[ERROR] UWANative - Check for updates returned statusCode:41, errorCode:213	The update server is not responding. The server is offline temporarily, or the Internet or firewall settings are incorrect. Try again later.	Delete temporary files.
Cannot load the UWANative library	UWANative is missing or corrupted	Reinstall the product.
Cannot start UWANative Applet	Updater core is missing or corrupted or some internal error occurred.	Reinstall the product.
Unable to load ZString file for any locale	Installation is corrupted. Updater doesn't launch	Reinstall the product.
Error in pdatabaseOpenSessionNoCreate	All Product Icons aren't shown on updater user interface and install sometimes also fails. This error occurs when pdatabase is missing or corrupted	Reinstall the product.
Error in pdatabaseGetPayloads. Error in getting payload list	All product icons aren't shown on updater user interface and install sometimes also fails. This error occurs when pdatabase is missing or corrupted	Reinstall the product.
Error in mdatabaseOpenSessionNoCreate	All Product Icons aren't shown on updater user interface. This error occurs when Media database is not present or corrupted	Reinstall the product.
Error occurred while generating update XML	"Error loading Updater Workflow" is shown on main user interface. Patch is corrupted	Download the update from Adobe.com and install.
PostSelfUpdate Mode: Retrieving saved xml state failed. Quitting.	Updater doesn't launch in post self-update mode.	Download the update from Adobe.com and install.
OpenUpdater: Process Creation Failed	Updater doesn't launch from AAM Updates Notifier	Reinstall the product.
Failed to release semaphore lock	Product installation/Self Update fails.	Restart the computer.
[ERROR] UWA.HostMessageHandler InstallUpdates Command error. Self Update installation failed...	Self Update fails if Logtransport2.exe is running	Restart the computer.
[ERROR] UWA.HostMessageHandler setProxyInfo did not return success string. It returned: Error occurred in Updater Core	[Authenticating Proxy]Updater failed to connect if user name and password take multibyte characters.	Username or password use multibyte characters. The authentication dialog cannot access multiple-byte characters such as Kanji.
No Top-Level payloads extracted	No products display in the install options screen because the main product did not install.	Continue with the installation.
DWA.ProductOptionsMediator no value returned	Temp directory was empty while the installation was in process.	Try the installation again.
No setup manifest on the media	"Installer failed to initialize" displays during the installation because the installer is corrupted.	Redownload and extract the installer.
DWA.FetchMediaInformationCommand Cannot load the DWANative library	"Installer failed to initialize" displays because the installer is corrupted. DWA Native is missing.	Redownload and extract the installer.
Unable to load ZString file for any locale	The installer doesn't display. Installer is corrupted.	Redownload and extract the installer.
Payload mapping is not successful	"Installer failed to initialize" displays during the installation because the installer is corrupted.	Redownload and extract the installer.
CheckForUpgrade serial number returned empty upgradeXML	List of qualifying products in upgrade screen is empty, because the upgrade information is missing.	You are using an upgrade serial number but your installer does not support upgrade. Use different installer/serial number.
PWA Could not be loaded. Provisioning functionality would not be available	Serial number isn't validated. Any provisioning functionality isn't done. PWANative is corrupted	Redownload and extract the installer.
No payloads returned from native side	"Installer failed to initialize" displays during the installation because the installer is corrupted.	Redownload and extract the installer.
The driver is not enabled so the install button is disabled	Install button is disabled. Driver cannot be installed on machine.	Check the system requirement for the product.
GetChallengeString didn't return result tag	Challenge string not shown on upgrade backdoor entry screen	Redownload and extract the installer.
Error in writing branding info to file	Default icon (-) is shown against the product	The wrong icon is displayed. Continue with the installation.
Error in getting mdatabaseGetBrandingData	Default icon (-) is shown against the product	Only a UI issue, default icon is shown instead of product icon, no other impact.
Failed to launch the DE process	Deployment engine is corrupted.	Redownload and extract the installer.
Failed to write deployment XML to a file	Nothing happens when you click the install button.	Redownload and extract the installer.
Failed to listen to IPC Packets.	Nothing happens when you click the install button.	Redownload and extract the installer.
Payload list has no result top-level tag: Return value is	"Installer failed to initialize" displays during the installation because the installer is corrupted.	Redownload and extract the installer.
Error in getting the free disk space	Free disk space is reported as 0 KB with an alert(!) symbol.	Additional free hard disk space is required on the installation drive or the system drive to complete the installation.
Failed to launch the process	The product icon at the end of the installation doesn't launch the product.	Exit the installation and launch the product normally.
Could not extract responseCode from response xml.	"Could not register your product at this time. Try again later." or "Could not start your Adobe CS Live subscription. Try again later." is displayed because an Adobe server provided a bad response.	Try again later to complete the Adobe ID process.
Failed to create local copy of signature file	Install.sig or update.sig are missing. Installer is corrupted.	Redownload and extract the installer.
Failed to load signature file	Install.sig or update.sig are missing. Installer is corrupted.	Redownload and extract the installer.
Error Failed to extract assets.	Pima (asset file) is missing. Installer is corrupted.	Redownload and extract the installer.
Applet file not found on machine -	AAM installation is corrupted on machine.	Redownload and extract the installer.
Unable to copy PDAppFlex.swf one level up	"Installer failed to initialize" error displays during the installation. Installer or 'ditto' command is possibly corrupted.	Reinstall the product.
Unable to launch PDApp. Error in performing additional copy of PDAppFlex	"Installer failed to initialize" error displays during the installation. Installer is possibly corrupted.	Redownload and extract the installer.
Error parsing command line arguments at -	Malformed command line arguments used.	Continue with the installation.
Adobe Application Manager executable does not exist at the location	"Installer failed to initialize" error displays during the installation.	Redownload and extract the installer.
Deployment Engine executable does not exist at the location:	Installer is corrupted	Redownload and extract the installer.
Launch Path is too long. Please run the installer from some other location	"Launch Path is too long. Please run the installer from some other location" displays during the installation.	Move the installation files to a shorter path and try the install again.
Incomplete/Missing set of command-line arguments passed	Incorrect command-line arguments are passed.	Review deployment documentation for valid command-line arguments.
Override file does not exist -	Override file specified by command-line argument '--overrideFile=' does not exist.	Correct the path to the override file.
Deployment file does not exist -	Deployment file specified by commandline argument '--deploymentFile=' does not exist.	Correct the path to the deployment file.
Uninstall through Bootstrapper supported only in silent mode	Admin privileges are necessary to complete uninstall.	Log in to a user account with administrative privileges and try the uninstallation again.
Unable to load PIM and/or find functions	"Installer failed to initialize" displays during the installation. PIM is missing or corrupted.	Redownload and extract the installer.
Setup.xml does not exist	"Installer failed to initialize" displays during the installation. Setup manifest is missing in installer.	Redownload and extract the installer.
Unable to initialize. Error parsing setup.xml file	"Installer failed to initialize" displays during the installation. Setup manifest file is corrupted	Redownload and extract the installer.
Error in initialization. Error parsing setup.xml file	"Installer failed to initialize" displays during the installation. Setup manifest file is corrupted	Redownload and extract the installer.
Corrupt or nonexistent manifest file	A manifest in package is invalid. Installer is corrupted.	Redownload and extract the installer.
Error in initialization. Manifest parsing failed	A manifest in package is invalid. Installer is corrupted.	Redownload and extract the installer.
Payloads does not exist at the location:	Install source specified through the command line is invalid.	Provide a valid location on the command line.
Install source path does not exist -	Install source specified through the command line is invalid.	Provide a valid location on the command line.
Timeout occurred in closing other workflows.	"Installer failed to initialize" displays during the installation. Bootstrapper failed to close other installations.	Close all installation and try the process again.
Error closing workflows. Cannot Install	"Installer failed to initialize" displays during the installation. Bootstrapper failed to close other installations.	Close all installation and try the process again.
Error closing notification workflows	"Installer failed to initialize" displays during the installation. Bootstrapper failed to close other installations.	Close all installation and try the process again.
Unable to initialize ZString library	Installer bootstrapping is shown in English. Installer is corrupted.	Redownload and extract the installer.
Error opening locale language dictionary file	Installer bootstrapping is shown in English. Installer is corrupted.	Redownload and extract the installer.
Error while cleaning up. Error:		Run the Creative Cloud Cleaner Tool to remove all products.
Error installing .pim_copyPkgsFromACFToCFPath returned	Installation in ACF is possibly corrupted.	Reinstall the product.
Another deployment workflow already running... Please complete that workflow to continue	You attempted to launch or update a product while an installation is in progress.	Complete the installation then launch or update other Adobe products.
Quitting current Provisioning workflow as another Deployment workflow is updating the ACF... Please complete that workflow to continue Provisioning	You attempted to launch or update a product while an installation is in progress.	Complete the installation then launch or update other Adobe products.
Pipe opened failed. Could not open for write. Windows GetLastError returned	Adobe Application Manager is already running.	Close all installation and try the process again.
Unable to get applet registration info. Reinstalling "Adobe Application Manager" might solve the issue	AAM installation is corrupted. PIM or PIM database is corrupted	Reinstall the product.
Unable to get Applet registration information! Quitting Application. Reinstalling "Adobe Application Manager" might solve the issue	AAM installation is corrupted. PIM or PIM database is corrupted	Reinstall the product.
Applet file not found on machine -	AAM installation is corrupted	Reinstall the product.
Error in creating PDApp main window - Hosting SWF file missing	AAM installation is corrupted	Reinstall the product.
Applet Database library file missing at path -	AAM installation is corrupted. PIM is missing.	Reinstall the product.
Applet Database file missing at path -	AAM installation is corrupted. PIM is missing.	Reinstall the product.
Error finding locale language dictionary file. Defaulting to English	AAM shows Menu in English on Mac OS	Redownload and extract the installer.
Error could not create PIM Common Folder Path.	"Installer failed to initialize" displays during the installation. You do not have permissions to the installation folder.	Verify that you have full control of the following Mac folders: /~/Applications/Adobe and /Library/Application Support/Adobe/.
Detected database journal file, Adobe Application Manager is in corrupted state at	Power off or Installer was killed when installation was going on. AAM installation is corrupted	Redownload and extract the installer.
Error could not Create Database file	"Installer failed to initialize" error message appears. This error can happen if you don't have permissions on folder where installation is going on.	Verify that you have full control of the following Mac folders: /~/Applications/Adobe and /Library/Application Support/Adobe/.
Error could not get the //package_installation_info/	Some manifest in package is invalid. Installer is corrupted.	Redownload and extract the installer.
Failed to size of Path	AAM installation is corrupted	Run the Creative Cloud Cleaner Tool to remove all products.
Error Failed to process manifest file	A manifest in package is invalid. Installer is corrupted.	Redownload and extract the installer.
Error could not initialize XML. Improper xml file at index	A manifest in package is invalid. Installer is corrupted.	Redownload and extract the installer.
Failed to Copy pkgs from	Installation fails. Some files are locked.	Restart the computer and try the installation again.
updaterInventory.dll is not present at Location	Updater inventory is missing in installer.	Redownload and extract the installer.
Failed to load updaterInventory Library	Updater inventory is corrupted in installer.	Redownload and extract the installer.
is missing in the package manifest.	A manifest in package is invalid. Installer is corrupted.	Redownload and extract the installer.
Error Failed to get size of old package on the system	AAM installation is corrupted	Run the Creative Cloud Cleaner Tool to remove all products.
Error invalid value for the package assets size	AAM installer is corrupted	Redownload and extract the installer.
Could not extract responseCode from response xml.	"Could not register your product at this time. Try again later." or "Could not start your Adobe CS Live subscription. Try again later." is displayed because an Adobe provided a bad response.	Try again later to complete the Adobe ID process.
Problem happened while processing openFile!. Shellexecute retVal is 2	OBLRes folder is missing.	Reinstall the product.
Error in mdatabaseOpenSessionNoCreate	Media database session not created. Media_database is not present.	Reinstall the product.
No EULA list found in Folder	EULA is not present in the AMT folder.	Reinstall the product.
Error getting EULA list in Folder	EULA is not present in the AMT folder.	Reinstall the product.
Error getting installed Adobe Codes from pdatabase	Error occurred in getting installed Adobe Codes from pdatabase.	Deactivation can occur without a problem.
adobe_oobelib dll/dylib is either missing or corrupted	User doesn't see any provisioning workflow. OOBElib is corrupted or missing	Reinstall the product.
Unable to fetch AMTLibXML file contents	User doesn't see any provisioning workflow.	Relaunch the application and reinstall if the problem persists.
Unable to fetch amtlib_parameters tag from AMTLibXML file	User doesn't see any provisioning workflow.	Relaunch the application and reinstall if the problem persists.
Cannot load the PWANative library! The provisioning (LWA) native components might be missing or corrupted.	PWA Native is corrupted or missing.	Reinstall the product.
Unable to load ZString file for any locale. The provisioning (LWA) component ZString might be missing or corrupted	User doesn't see any provisioning workflow.	Reinstall the product.
Unable to detect proper result tag node in XML in response of pwa_getEULALocaleList	Local EULA file and media database missing.	Reinstall the product.
LoadTrial did not return success tag .Return value is	Configuration files are corrupted.	Reinstall the product.
LaunchApplication did not return success tag .Return value is	Application doesn't launch from provisioning screens.	Reinstall the product.
Unable to set products for first level qualifying check	Blank list shown in upgrade serial number workflow.	Contact Adobe Support for assistance reading aul.log.
Unable to set products for second level qualifying check	Blank list shown in upgrade serial number workflow.	Contact Adobe Support for assistance reading aul.log.
Unable to obtain result tag for Suite Activation details	Error occurred in getting installed Adobe Codes from pdatabase.	Go ahead with the deactivation.
Network is offline, Skipping AdobeId	With Network error or Slowdown, the Adobe Id screen doesn't appear	During nagging Adobe is checking the network connectivity. If Adobe is unable to detect the network status by that time, AdobeID screen is skipped. Improving your Internet connectivity fixes the problem.
Applet file not found on machine - LWA_ui	Application does not launch if LWA folder is corrupted/deleted.	Download the Adobe Application Manager from the Adobe website and reinstall.
Could not open url specified	User clicked registration button but the URL didn't open.	Log in at Adobe.com.
Error finding locale language dictionary file. Defaulting to English	Notifier is shown in English instead of product language.	Log in at Adobe.com.
Error in getInstallStatusOfTheMedia		Rename the media_database.database file: Mac: [Startup Disk]/Library/Application Support/Adobe/caps/ Win: %Program Files%/Common Files/Adobe/caps/

If you still need assistance, contact Adobe Support.

Why can't I install Photoshop on my Mac?

In order to run Photoshop on your Mac, it needs to meet certain system requirements. These include having at least 2 GB of RAM and 4 GB of available hard-disk space. Your Mac also needs to be running a 64-bit Intel processor. If your Mac doesn't meet these requirements, then it won't be able to run Photoshop.

Why does an error occur when I try to update my Mac?

If your Mac says that an error occurred while preparing the software update, this could indicate you don't have enough free space to install the update. Free up some space and try again. Make sure you have at least 40 GB of free space. If the issue persists, reinstall macOS.

Where can I download Adobe Packager?

If you are a Creative Cloud for teams customer, download Adobe Creative Cloud Packager from the Admin Console. If you are a Creative Cloud for Enterprise customer, download Adobe Creative Cloud Packager from the Adobe Licensing Website (LWS) or Admin Console.

Failed to launch task the file Setup doesn t exist macOS

Identify errors and find a solution

Main installation log errors

Why can't I install Photoshop on my Mac?

Why does an error occur when I try to update my Mac?

Where can I download Adobe Packager?

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