Organizations that adhere to a total quality management approach,
Rogel L. Limpiada Show
Abstract— Total Quality Management is a philosophy which has invaded the business landscape. Strong adherence therefore would bring mostly positive impact on the business organizations. Along this line, this study was conducted to assess the adherence of the various companies in the CALABARZON (Cavite-Laguna-Batangas-Rizal-Quezon) region. The problems addressed by the study are the typical profile of the respondents, their assessment on Total Quality Management Philosophy, their degree of agreement on the barriers to TQM implementation, and the significant difference between TQM Philosophy and Barriers to TQM Implementation. A total of 109 respondents participated in this study. The study utilized the descriptive design to examine the phenomena as they exist. The study indicated that the respondents typically were manufacturing, ISO (International Organization for Standardization) Certified, with customer satisfaction initiatives, and garnering a Quality Management Award. It was revealed by the findings of the study that the companies surveyed have a high level of adherence to TQM philosophy. Of the nine areas of TQM, the respondents reported that they have higher adherence to work environment, management leadership, education and training, supplier quality management and systems and processes. Like in any other business philosophies, there are also pitfalls or hindering factors in implementing TQM. The respondents showed fair agreement that availability to training, lack of understanding, resistance to change, and lack of system and structure for TQM hinders the TQM implementation. Index Terms— Total quality management, philosophy, barriers. Rogel L. Limpiada is with Faculty of College of Education, Institute of Graduate Studies and Research, Manuel S. Enverga University Foundation, Lucena City, Quezon Province, Philippines (e-mail: ). [PDF] Cite: Rogel L. Limpiada, " Adherence to Total Quality Management Philosophy of Selected Companies in the CALABARZON Region, Philippines," Journal of Economics, Business and Management vol. 4, no. 5, pp. 363-366, 2016. Have you ever excitedly purchased something only to get home and find the product defective? You're ready to try out this new thingamajig but discover that not only can you not experience it right away, but now you've got an errand to run. As a producer, you have to think along these lines. Are your products and services doing this to your customers? Quality management is critically important in manufacturing. If you're pumping out products at a breakneck pace but they disappoint your customers, it's all for naught and will negatively impact your business. Product defects result in a bad customer experience; 91% of consumers will not do business with a company again if they have a negative experience the first time. The good news? Negative experiences are avoidable. In addition to having good logistics software in place, you can take advantage of the concept of total quality management (TQM) to revolutionize not only your manufacturing activities but your entire business model. Total quality management definedSo, what exactly is total quality management? According to the American Society for Quality (ASQ), it is a: ...management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work. In the logistics sphere, TQM is an approach that integrates all quality-related functions and processes companywide to improve the quality and performance of the finished product. Total quality management techniques were first developed in the World War I era, when large-scale manufacturing efforts were widespread but produced items of poor quality. Over the ensuing years, manufacturing industries developed standards and sampling methods to ensure high-quality finished products. A 2014 study published by Advances in Decision Sciences found that TQM implementation is "positively related to all performance measures" and that total quality management practices "in general, improve performance of the firm." The 8 principles of total quality managementAccording to ASQ, total quality management:
3 popular TQM processesNow that you know what total quality management is, it's time to dive deeper into three new processes that build on its original principles: ISO 9000, Lean manufacturing, and Six Sigma. 1. ISO 9000: Focuses on peopleISO 9000—first published in 1987 by the International Organization for Standardization—encompasses an entire family of quality management systems standards. ISO 9000 is based on seven quality management principles:
Key difference from TQM: While ISO 9000 shares many of TQM's principles, it focuses more on leadership in an organization and people management. Use this process when: you believe your operation needs better leadership. 2. Lean manufacturing: Focuses on wasteLean manufacturing is a systematic method of eliminating waste and inefficiency within manufacturing while continuing to produce products at the same (or even higher) level. Developed in Japan by automobile manufacturer Toyota, it focuses on overburden ("Muri") and unevenness in work loads ("Mura"). Lean manufacturing seeks to identify things that add value, as well as those that don't, so the latter can be eliminated. Lean manufacturing focuses on seven types of waste:
Key difference from TQM: Lean manufacturing focuses more on identifying inefficiencies in the manufacturing process, rather than promoting an organization-wide focus on quality management. Use this process when: you believe that production inefficiencies are decreasing your revenue. 3. Six Sigma: Focuses on processSix Sigma, developed in the 1980s at Motorola, is a set of techniques for improving on processes in an organization. This method aims to improve product quality by identifying and eliminating variability that can cause defects. The name "Six Sigma" is derived from the sigma rating system for the proportion of defects to total products created, with six sigma being the very best possible. Six Sigma projects follow two methodologies, each with five phases: DMAIC and DMADV. DMAIC:
DMADV:
Key difference from TQM: Six Sigma focuses more on the manufacturing process, rather than taking a holistic view of the organization as TQM does. Use this process when: you think your manufacturing process is what needs the most attention and improvement within your company. Take action nowIf you aren't using TQM or any of the above processes at your small business, now is the time to get started. Follow these three steps to get the ball rolling:
Want to learn more about streamlining your logistics? We've got a few great resources you can dive into right now to explore the concepts discussed above in even more detail:
What companies are using TQM?Three notable examples of companies that successfully implemented TQM are Ford Motor Company, Motorola, and Toyota.
How is the TQM approach used by organizations?TQM is identified as one of the organization's strategies. The organization assesses current culture, customer satisfaction, and quality management systems. Top management identifies core values and principles to be used, and communicates them.
Which organization has given this definition of TQM?Explanation: According to Total Quality Forum of USA, TQM is a people-focused management system that aims at a continual increase in customer satisfaction at a continually lower cost. TQM is a total system approach (not a separate area or program), and an integral part of a high-level strategy.
What are the four groups that classified from elements of TQM?The success of total quality management depends on following eight elements which are further classified into following four groups.. Foundation.. Building Bricks.. Binding Mortar.. |