How Jargons Can Pose Barrier in Communication
Jargon is a specialized or technical language that is used in a particular context usually by a particular profession, trade, science or academic field, and may not be well understood by members of another profession or people outside the profession.
Jargon differs from verbose language, or unnecessarily roundabout expression.
It does not simply refer to any incomprehensible writing, but to the specific technical terms within a discipline.
Thus, jargon serves the purpose of allowing the author to communicate both concisely and effectively within a disciplinary audience.
In organizationsOpens in new window, when people with different patterns of speech who comes from different backgrounds are grouped into departments, they tend to develop their own technical knowledge.
The word they use in expressing such technical knowledge is what is called jargon.
Jargon can also mean clumsy language that is hard to understand. It is synonymous with gibberish.
Jargons are difficult for others to understand, for example, a person in a discipline of law may not understand a jargon used in the medical field and vice-versa.
Jargon should be avoided in any format of communication unless it is meant for the particular audience being addressed.
Examples of Jargon in Business Management
Jargon is used in the business world, some of which are as follows:
1. Accretive
This refers to earnings that result from an acquisition of a business that add to the earnings per share [EPS] as opposed to losses that would dilute the EPS.
2. Angels
Angel investors are successful entrepreneurs who are willing to invest some of their gains in new ventures. They typically also act as mentors to the founding entrepreneurs.
3. Basis point
This refers to one hundredth of 1 per unit; used in interest rates or exchange rates.
4. Bootsrapping
In business, this term refers to the process of financing a business by internally generated cash flow as opposed to “kickstarting” the company with external investment capital.
5. Bubble junkie
Those entrepreneurs who were caught up in the 1999 – 2000 euphoria surrounding internet stock deals.
6. Cramdown
This consists when investors get heavily diluted by a subsequent round of investment especially when the investment is down. It is also know as a ‘washout’.
7. Engineering economics
It is the analysis of various financial alternatives usually based on time value of money concepts and formulas, to determine the most effective solution from an economical [i.e. the lowest cost] perspective.
Jargon can be distinguished from the rest of a language based in its special vocabulary which is made up of specific words— words that convey different meanings that someone outside the group would tend to take in another sense, which often results in miscommunication.
Jargon is thus the technical terminology or characteristic idiom of a special activity or group.
This is sometimes called association or insider jargon. This helps in identifying those who are a part of the group and those who are not.
Furthermore, since outsiders may not understand the reference associated with a jargon, they are even more sensitive to the visibly exclusive social grouping based on it.
Jargon may be perceived as obscure, and the user may appear as someone flaunting style and unconnected from meaning to outsiders.
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Chapters 4,5, & 9
T/F Phone and message reocrds can be used in court | True |
T/F Direct calls are more expensive than operator-assisted calls | False |
T/F Always ask apermission before placing a caller on hold | True |
T/F Most physicians do not expect the medical assistant to screen calls | False |
T/F it is important that the medical assistant stay in control of incoming calls | True |
T/F A patient must give oral permission before a member of the physician's staff can give information to third party callers | False |
T/F Wyoming falls in the central time zone | False - Mountain time zone |
T/F New York falls in the eastern time zone | True |
T/F Placing and receiving personal calls should be avoided during business hours | True |
A telephone call that is operator assisted or electronically assisted and includes several physicians at separate offices is a.... | conference call |
the technical terminology or characteristic idiom of a particular group is called | jargon |
What can be used to keep a record of incoming phone calls so that no message is overlooked | telephone log |
a system that selects the order of patients to receive urgent medical treatment is often referred to as | triage |
the primary goal of "screening" telephone calls | selecting which calls should be forwarded to which staff members through an understanding of the purpose of the call |
if your office is in NY and you need to contact a supplier in Seattle, which NY time would be the earliest that you should call to place an order, assuming that the supplier opens at 8:00 AM | 11:00AM |
type of communication that can be used to record verbal messages | voicemail |
type of communication tool that is best for two-way communication | phone |
type of call that should be limited in the professional setting | personal |
a change in pitch | inflection |
the choice of words with regard to clearness | diction |
the highness or lowness of sound | pitch |
articulation of clear sounds | enunciation |
the mouthpiece of the phone handset should be held | 1 inch from the lips |
the medical assistant should be extremely careful when using a speakerphone because | confidentiality can be violated |
common sources of incoming calls to the physician's office | other physicians, new patients, labs |
a pleasing telephone voice is developed by using | clarity |
the medical assistant may hellp an angry caller to calm down by | speaking in a lower tone of voice |
when a patient calls with a complaint | use an approach similar to that for angry callers, find the source of the problem, present options of solutions to the patient |
federal, state, county, and city government pages are often organized in the telephone directories as the _______ pages | blue |
what information should the MA get from patients when they request a prescription | treatments that the patient has tried |
when you have a problem, who do you refer the patient to | the person who knows the most about the problem |
why is legible handwriting important | the possibility of lawsuits |
often the success of a business is directly related to | communication |
when is it ok to check personal email | on your own time |
perceived compitence or characteristics of a person | credibility |
the parsonality that people project in public is their _____ | persona |
when can a MA trade or rotate their duties | in an emergency |
what is insubordination | disobediance |
mental & emotional condition of individual or group with regard to the tasks at hand | morale |
to put off doing something | procrastination |
statement that is not known to be true | rumor |
deciding what task should be next | prioritizing |
what is loyalty | alligiance |
what is an S priority | should be done today |
what is an E priority | errands to run |
what is initiative | taking extra steps |
able to adapt to various situations | flexible |
most important asses as a MA | attitude |
something suggested by a word or thing | connotation |
T/F office politics can be good or bad | true |
what do you do if a conflict arises in the office | talk about it with the person you have a problem with |
why is confidentiality important | protects the patient |
what is the most common place that confidentiality is breeched | elevators |
corresponding in size, amount, extent, or degree; equal in measure | commensurate |
the conduct or qualities characterized by or conforming to the standards of a profession | proffesionalism |
why is note taking important | helps avoid forgetting orders, remember dosage |
goals should be reasonable & measurable | |
yes | |
does choosing a relationship to enter greatly increase the chance that it will be a healthy relationship | yes |
to fell well and accomplish goals in life, one must do what | develop positive attitude |
are patients in a comfort zone on their first visit to the physicians office | no |
people who stay away from conflict | avoiders |
factors that influence first impressions that we make on others | appearance, body language, what we say, what we do |
roles of the MA in communicating with a patient | listen, observe, respond |
stages of grief | DABDA denial, anger, bargaining, depression, acceptance |
first step to avoide prejudice when dealing with individuals | look at your own prejudice first |
which aspect of communication is most likely to convey our true feelings and beliefs | non verbal |
what is meant by "litigious nature of today's society" | prone to sue |
what is the American message of no eye contact | no trust, not telling the truth |
unwanted desires or impulses are excluded form the consciousness | repression |
difficult to understant | subtle |
the transmission of evaluative or corrective informatin to the original or controlling source | feedback |
what channes of communication are used when two people are speaking | words, body language, facial expression |
lack of feeling | apathy |
psychological defense mechanism | denial |
sounds or factors outside the brain that interfere with the communication process | external noise |
actions that advance beyond the usual or proper limits | encroachment |
verbal agression | patient verbally attacks |
personal space | 1 1/2 to 4 ft |
can't think, can't move, numb | shock |
the most basic level of need is | food, air, sex, shelter |
where in Maslow's stages do we maximize our potential | self actualization |
people looking for approval | pleasers |
dreaming occurs during what stage of sleep | REM |
what are the two things in life that we are able to control | attitude & actions |
people who say or do things to hit below the belt | beltlinesr |
refuse to face a conflict | pseudo accommodator |
will not let a relationship change | contract tyrannizer |
attacks parts of a person's life | distracter |
mental picture | steryotype |