A 32-bit client machine can use the 64-bit version of a printer driver.

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Issue:

32-bit clients are not able to connect to shared Universal Print drivers or discrete drivers on a 64-bit print server, OR

64-bit clients are not able to connect to shared Universal Print drivers or discrete drivers on a 32-bit print server.

These scenarios may involve one or more of the following servers or clients:

• Server 2003/Server 2008 64-bit print servers

• Windows XP, Vista, or Win 7 32-bit clients

Solution

Download the latest print drivers

1. Go to www.hp.com/go/support and download and save (not Run) BOTH the 64-bit AND the 32-bit versions of the print driver.

   note:

   If drivers already exist for the product, make sure they are the latest versions of available Universal Print Drivers.

For 64-bit servers, Install the print driver and map it to the printer

If the server involved is a 64-bit version, the 64-bit version of the print driver will need to be installed and mapped to the printer via TCP/IP.

1. Install the 64-bit driver.

   note:

   If you are using a 64-bit client to connect to a shared 32-bit print driver on a 32-bit print server, download and install the 64-bit driver within the current 32-bit driver before mapping to the printer.

2. Make sure that the print driver is shared on the network.

   note:

   These steps and screenshots are intended as a guide and may vary depending on your operating system.

   1. In print driver properties on the Sharing tab, select Share this printer and then click OK.

3. Print a test page from the 64-bit server to make sure that communication has been established.

4. If you are using a 64-bit client to connect to a shared 64-bit print driver installed on a 64-bit server, skip to the next step.

   If you are using a 64-bit client to connect to a shared 32-bit print driver on a 32-bit print server, make sure the 64-bit driver is installed within the current 32-bit driver and then continue to the next step.

5. Map the client to the shared print driver on the server.

   note:

   If you are trying to map the a 32-bit client on a 64-bit server, or to map a 64-bit client on a 32-bit server, you must first install both the 32-bit and the 34-bit drivers.

   1. In printer properties on the Sharing tab, click Additional Drivers.

   2. Select the x86 option and click OK to allow the administrator to load the 32-bit drivers.

      

   3. When prompted, browse to the location where the driver .inf file is saved, extract the driver files, select the 32-bit print driver .inf file on the 64-bit server, or the 64-bit print driver on the 32-bit server, and then click OK to install the driver.

      For example, the UPD .inf file would be the first file in the list and be named hpcuXXXc.inf.

      note:

      To verify whether the extraction and installation is successful, go to printer properties, click the Sharing tab, and then click Additional Drivers.

      If the extraction and installation is successful, both x86 (32-bit) and x64 (64-bit) boxes will be checked the status will read Installed.

   The 32-bit and/or 64-bit clients should now be able connect to the shared print driver on the 32-bit or 64-bit server. Typically, the path is \\servername\sharedprintername.

6. Print a test page.