Which guiding principle describes the importance of doing something instead of spending a long time Analysing different option?

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NEW QUESTION 1
How should the workflow for a new service request be designed?

• A. Use a single workflow for all types of service request
• B. Leverage existing workflows whenever possible
• C. Use different workflows for each type of service request
• D. Avoid workflows for simple service requests

Answer: B

NEW QUESTION 2
What helps diagnose and resolve a simple incident?

• A. Rapid escalation
• B. Formation of a temporary team
• C. The use of scripts
• D. Problem prioritization

Answer: C

NEW QUESTION 3
Which is one of the five aspects of service design?

• A. Management information systems and tools
• B. Risk analysis and management approach
• C. Management policy for business case creation
• D. Corporate governance and policy

Answer: A

NEW QUESTION 4
Which is a service request?

• A. Requesting a workaround for an issue
• B. Requesting information about how to create a document
• C. Requesting an enhancement to an application
• D. Requesting investigation of a degraded service

Answer: B

NEW QUESTION 5
What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?

• A. The problem record is deleted
• B. The problem remains in the known error status
• C. A change request is submitted to change control
• D. Problem management restores the service as soon as possible

Answer: B

NEW QUESTION 6
Which is intended to help an organization adopt and adapt ITIL guidance?

• A. The four dimensions of service
• B. Practices
• C. The service value chain
• D. The guiding principles

Answer: D

NEW QUESTION 7
Which practice has a purpose that includes helping the organization to maximize value, control costs and manage risks?

• A. Relationship management
• B. IT asset management
• C. Release management
• D. Service desk

Answer: B

NEW QUESTION 8
What is defined as a cause, or potential cause, of one or more incidents?

• A. Change
• B. Event
• C. Known error
• D. Problem

Answer: D

NEW QUESTION 9
What is an event?

• A. The addition, modification, or removal of anything that could have a direct or indirect effect on services
• B. Any change of state that has significance for the management of a service or other configuration item
• C. Cause of one or more incidents
• D. An unplanned interruption to a service or reduction in the quality of a service

Answer: B

NEW QUESTION 10
Which service management dimension is focused on activities and how these are coordinated?

• A. Partners and suppliers
• B. Information and technology
• C. Value streams and processes
• D. Organizations and people

Answer: C

NEW QUESTION 11
When should the effectiveness of a problem workaround be assessed?

• A. Whenever the workaround is used
• B. Whenever the problem is resolved
• C. Whenever the workaround becomes a known error
• D. Whenever the problem is prioritized

Answer: A

NEW QUESTION 12
Which is an objective of the design coordination process?

• A. To produce service design packages and ensure they are handed over to service transition
• B. To assess and evaluate all changes and their impact on service designs
• C. To document the initial structure and relationship between services and customers
• D. To gather and document new service level requirements from the customer

Answer: A

Explanation:
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NEW QUESTION 13
What is typically needed to assign complex incidents to support groups?

• A. The incident priority
• B. The incident category
• C. A change schedule
• D. A self-help tool

Answer: B

NEW QUESTION 14
Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].

• A. assets
• B. values
• C. elements
• D. services

Answer: D

NEW QUESTION 15
What should be done for every problem?

• A. It should have a workaround to reduce the impact
• B. It should be prioritized based on its potential impact and probability
• C. It should be resolved so that it can be closed
• D. It should be diagnosed to identify possible solutions

Answer: B

NEW QUESTION 16
Which statement about metrics is CORRECT?

• A. Process metrics can be used to measure end-to-end service performance
• B. Technology metrics can be used to measure component performance and availability
• C. Process metrics can be used to measure the utilization of a supplier’s network
• D. Technology metrics can be used to determine the overall health of a process

Answer: B

NEW QUESTION 17
What should a release policy include?

• A. The process owner and process manager for each type of release
• B. The roles and responsibilities for incident and problem resolution
• C. The naming convention and expected frequency of each type of release
• D. The naming convention for all configuration items (CI) recorded in the configuration management system(CMS)

Answer: C

NEW QUESTION 18
Which guiding principle helps to ensure that better information is available for decision making?

• A. Keep it simple and practical
• B. Collaborate and promote visibility
• C. Optimize and automate
• D. Think and work holistically

Answer: B

NEW QUESTION 19
Which guiding principle describes the importance of doing something, instead of spending a long time analysing different options?

• A. Optimize and automate
• B. Start where you are
• C. Focus on value
• D. Progress iteratively with feedback

Answer: D

NEW QUESTION 20
Which is a purpose of the 'engage' value chain activity?

• A. Meeting expectations for quality, costs and time-to-market
• B. Ensuring the continual improvement of services
• C. Ensuring that the organization's vision is understood
• D. Providing transparency and good relationships

Answer: D

NEW QUESTION 21
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Which guiding principle describes the importance of doing something instead of spending a long time analyzing different options?

Which guiding principle recommends assessing the current state and deciding what can be reuse?

Which guiding principle emphasizes the need to understand the flow of work in progress identify bottlenecks and uncover waste?

Which guiding principles is focused on end to end delivery of services?